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 During this very special times, we do our best to guarantee the best experience possible on our website. Some orders may take a little longer to get to you, we thank you for your understanding and fidelity.

Shipping and Returns

The transport of your parcel:

All our energy is devoted to prepare and deliver your order as quickly as possible. We choose to entrust our shipments to providers that allow us to ensure optimal monitoring of the delivery.

Packages are generally dispatched within 48 hours of receiving your payment. The standard shipping method is Colissimo without signature. If you prefer delivery with signature, an additional cost applies. Whatever the chosen method of shipping, we will provide as soon as possible a link that allows you to track online delivery of your package.

Shipping charges include packaging, handling and postage. They can contain a fixed part and a variable part based on price or weight of your order. We advise you to group your items in one order. We can not group two distinct orders and you will have to pay postage for each of them. Your package is shipped at your own risk, but special care is taken to protect fragile products.

Attention: it is not possible to change the delivery address once the parcel is in status "being delivered" (already shipped).

Packages are well wrapped and protected.

Shipping and Delivery

Information on deadlines, methods and shipping costs

- Estimated shipping and delivery deadlines
- Colissimo Free delivery
- Track your order
- Cancellation or return
- Change of your order
- Missed Deliveries
- Damaged Controls


Standard delivery (Colissimo)

Depending on the weight and value of your order, Medical Beaute will choose the most suitable delivery method: either by post or by Chronopost carrier.
For delivery by carrier, you can track your order online www.laposte.fr the site by entering your order number, or www.chronopost.fr.

Chronopost

This service is charged according to the weight of your order. The Delivery times vary depending on the selected shipping address and availability of your articles. A signature may be required upon delivery.
Shipping fees are also indicated in the order confirmation in the e-mail confirmation and online status of your order.

Estimated shipping and delivery times

- The indication "Shipping" give an estimate of when the item left our warehouse for delivery. The items in your order will be shipped when available.
For example, the "Ships: within 24 hours" means that we believe that the corresponding item will leave our warehouse within 24 hours.
- The message "Delivery" provides an estimate of the time that the article will arrive at the delivery address, once it has been shipped. Shipping fees are also indicated in the order confirmation in the e-mail confirmation and online on our website under "Order History an,d Details".
All estimates are in business days, unless otherwise stated.

Track your order

For delivery by carrier, you can track the status of your order anytime, 7 days a week.
The online tracking order is not available for postal deliveries.
You can check the status of your order, with details of items ordered, their shipping and delivery estimated date and changes in delivery.
Depending on the way of payment and the status of your order, you can also:
• Reauthorize the payment by credit card or update your bank details;
• Change your e-mail address;
• Change your delivery or billing address;
• Cancel all or part of your order;
• Reprint an invoice;
• Start the process of return of all or part of your order.


Changing your order

Once your order is ready for shipment or has been shipped, we may not be able to change the delivery address. For questions, please contact Customer Service Medical Beaute.
If you have not received your email notice of shipping, you can change your details online. If you are unable to do so on this site, please contact Customer Service Medical Beaute.

Cancellations, returns and refunds

Returns and Refunds:

- The provisions on returns of your order can be made online on our website under '"Order History and Details".

Returns are ruled by the terms of sale and refund at Medical Beaute. If you change your mind, you have 14 days from the date of delivery to return (at your expense) your product returned in an unopened box.

Cancellations:

- If your order has not yet been shipped, you can request its cancellation online, on our site under "Order History and Details".

- If your order is being prepared for delivery or if it is already shipped, please expect it to be delivered before initiating the process of returning on our website under "Order History and Details" or contact Customer Service of Medical Beaute. Please note that you may have to pay the return costs.

Missed deliveries

Delivery by carrier:

- If you are not on site when the carrier attempts to deliver your order, it will leave a message. You can then contact him directly at your convenience to fix a new date of delivery to the usual office hours or to suggest an alternative delivery address.
If the delivery date specified in your notification email has passed, please contact customer service Medical Beaute. We will contact the carrier and do our best to have your order delivered promptly.

Mail Delivery:

- If you are not there to postal delivery or if your order can not be delivered, a notice indicating the removal arrangements will be left. In most cases, you can pick up your order at the nearest post office or provide a new delivery.


Damaged Orders

- If you receive your order and find that its contents are damaged, please call Customer Service Medical Beaute.
- If the contents of your order are damaged, Medical Beaute will come into direct contact with the carrier to resolve the problem as quickly, causing you the least possible inconvenience. We will contact you and keep you informed of the development of our investigation.

Remember that any product damaged on arrival must be reported to the Medical Beaute customer service before expiry of the 7 day cancellation period.

We inform you

Shortly after placing the order by credit card, you will receive a confirmation email that will summarize the details and indicate the estimated time for shipping and delivery for each item.
Once your order has been shipped, you will receive a Shipment Notification email with the name of a carrier, tracking information and estimated delivery date.
Please ensure the email address on your order is correct and that the email was not sent directly to a junk mail folder.

SO COLISSIMO

Important: the delivery with signature is done only when receiving in a shop or post office.

We strongly advise you to choose this package delivery mode to guarantee good reception and compensation in case of not receiving the package.

shipping info

Processing Time

Our preparation time is 2 to 7 business days

For orders by Chronopost: All orders placed Monday to Thursday before 11:00 am will be delivered the next day. All orders placed after Thursday 11:00 to Friday 11:00 will be delivered on Monday.

For orders by check or bank transfer: the time for preparation is the same, but we should add the delivery time and cashing of the check or wire transfer (approximately 2-5 days).

For products out of stock or unavailable, see the terms and conditions of availability.

Shipping cost

Here are our partners which ensure deliveries:

- Chronopost, So Colissimo (OOH) So Colissimo (home), So Colissimo (home with signature), Colissimo Overseas International Intl.

Here are various offers depending on the weight and the amount of your:

shipping costs are offered in So Colissimo (From Abroad) from 37,90 € shopping  So Colissimo from € 53.90 for purchasing in France.

You can, after the confirmation of sending your package, follow it at any time http://www.colissimo.fr/portail_colissimo/suivre.do

Prices

France, Monaco, Corsica

So Colissimo (My home)

So Colissimo My Home is a simple solution to be delivered at home or to your mailbox.
Indicative delivery time: 48 to 72 hours (excluding Sundays and holidays) for Corsica a further period of 24 hours may be necessary.
The customer is notified by mail of the availability of the package.

<53,90€>53,90€
WeightPricesFree
From 0.250 kg4,70€Free
From 0.250 to 0.500 kg5.00€Free
From 0.500 to 0.750 kg5.70€Free
From 0.750 to 1 kg6.70€Free
From 1 to 2 kg7.70€Free
From 2 to 3 kg8.70€Free
From 3 to 4 kg9.70€Free
From 4 to 5 kg10.70€Free

 

Delivery to your nearby shop

Colissimo (From Abroad)

 

So Colissimo is a simple solution to pick up your parcel from nearby merchants or directly in your nearest post office.
Indicative delivery time: 24 to 72 hours (excluding Sundays and holidays) for Corsica an additional period of 24 hours may be necessary.
The customer is notified by mail of the availability of the package.

<37,90€>37,90€
WeightPriceFree
Till 1 kg3,70€Free
From 1 to 2 kg4,50€Free
From 2 to 3 kg5,50€Free
From 3 to 4 kg6.50€Free
From 4 to 5 kg7.50€Free

 

Belgium

Belgium (From Abroad)<99,90€>99,90€
WeightPriceFree
Till 1 kg5,20€Free
From 1 to 2 kg6,00€Free
From 2 to 3 kg7,00€Free
From 3 to 4 kg8,00€Free
From 4 to 5 kg9.00€Free

 

Country Overseas (indicative time of 5 to 7 days working).

Overseas 1: Guadeloupe, Martinique, French Guiana, Reunion, Mayotte, Saint-Pierre and Miquelon, Saint Martin, Saint Barthelemy.
Overseas 2: New Caledonia, French Polynesia, Wallis and Futuna, the French Southern and Antarctic Lands.

OM1OM2
WeightPrice HTPrice HT
Till 1 kg14.20€20.80€
From 1 to 2 kg18.30€30.90€
From 2 to 3 kg22.50€41.80€
From 3 to 4 kg27.50€51.80€
From 4 to 5 kg31.70€62.70€
From 5 to 6 kg36.70€48.49€
From 6 to 7 kg40.90€84.40€
From 7 to 8 kg45.90€95.30€
From 8 to 9 kg50.10€106.10€
From 9 to 10 kg55.10€117.00€

 

Zone 1: Germany, Belgium, Netherlands, Luxembourg
Zone 2: Great Britain, Italy, Spain, Switzerland * (port duty)
Zone 3: Austria, Denmark, Ireland, Portugal
Zone 4: Norway, Finland, Sweden
Zone 5: Greece, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Iceland
Zone 6: Romania

(with signature)Zone 1Zone 2*Zone 2Zone 3Zone 4Zone 5Zone 6
WeightPrice HTPrice HTPrice HTPrice HTPrice HTPrice HTPrice HT
Till 1 kg7.50€7.90€9.50€10.00€10.90€13.50€13.90€
From 1 to 2 kg11.00€11.50€11.90€14.90€16.90€17.50€19.00€
From 2 to 3 kg13.90€14.20€16.90€17.90€22.90€28.90€28.90€
From 3 to 4 kg14.90€15.00€17.90€19.90€23.90€32.90€32.90€
From 4 to 5 kg15.90€15.80€18.90€20.90€25.90€35.90€36.90€
From 5 to 6 kg16.90€16.70€19.90€21.90€26.90€38.90€39.90€
From 6 to 7 kg17.90€17.50€20.90€23.90€27.90€42.90€43.90€
From 7 to 8 kg18.90€18.30€21.90€24.90€29.90€46.90€47.90€
From 8 to 9 kg19.90€19.20€22.90€25.90€30.90€50.90€51.90€
From 9 to 10 kg20.90€20.00€23.90€26.90€32.90€54.90€55.90€
From 10 to 15 kg22.90€22.50€26.90€33.90€39.90€69.90€73.90€

 

Chronopost express delivery

All orders placed before 11 am are delivered the next business day. That is to say that all orders placed Monday through Thursday before 11 am are delivered to D + 1 working days, and for all orders placed from Friday until Sunday 11:01 will be delivered on Tuesday.

(express delivery) <300 >300
WeightPrice (HT) 
Till 1kg11.90€ Free
From 1 to 2 kg11.90€ Free
From 2 to 3 kg13.00€ Free
From 3 to 5 kg15.00€ Free
From 5 to 6 kg16.00€ Free
From 6 to 7 kg17.00€ Free
From 7 to 8 kg18.00€ Free
From 8 to 10 kg19.00€ Free
From 10 to 15 kg25.00€ Free
From 15 to 20 kg30.00€ Free
From 20 to 30 kg35.00€ Free

 

Fees and customs taxes

Postage for orders to members of European Union countries are including VAT. For destinations outside the EU, shipping costs are excluding VAT.

These costs do not include the rights of any taxes and customs duties to be paid by the customer.

If your destination is the Army, you must select France SP tracking number of your Postal Sector.