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Various information:

 - I would like to test products, how to receive samples?
Samples will be attached to your order to the extent of our possibilities. We do not only send samples.

- How do I contact customer service?
You can contact customer service by phone +377 97 98 09 37 from Monday to Friday from 9am to 12pm and from 2pm to 5pm or email

- How to be sure that the products are not counterfeit?
The SNC ROMAN & CASELLA Company is located in Monaco offers a drugstore selling products on the website All sent products are products of the pharmaceutical and cosmetic laboratories.

My customer account:

  - I forgot my password!?
Click on "Login" and click "Forgot your password? "Then enter your email address and click "Resent".
Mail to reset your password will be sent automatically.
Once you receive the email, click on the link so that a new password will be sent to you again by email. After receiving it, you can go again to to connect to your account using the new password.
Click on "My Account" and click directly on "My Personal Information" and then change your password.

- How to modify my personal information?
Click on "My Account" and click directly on "My Personal Information" and then changed your personal information.

- I just received my product but I do not want it, I want to retract?
You can use your withdrawal period Pursuant to Article L.121-20 of the Consumer Code, you have a period of 7 working days from receipt of your order to return the product which would you should not. Return fees will be at your expense. Reimbursement will be made either by check or form you can find on site at customer's choice. Returns must be performed in their original, complete packaging (accessories, manuals ...) and accompanied by the order number. Items returned incomplete, damaged or soiled by the customer will not be returned or exchanged. The product in its original packaging and the claim must be sent to the Customer's expense, along with a photocopy of the invoice to the following address:

International Pharmacy: SNC ROMAN & CASELLA
22 Rue Grimaldi 98000 Monaco

How to deduct points of loyalty?

1- Please go to "My account" either by clicking on your name in the top right or at the bottom left of the homepage.
2- Click on "My loyalty points".
3- Click on "transform my points into a coupon".
4- Go to your account in "My Vouchers". In the left column "code" is your discount code.
5- In your basket, click on "
Vouchers" and then enter your code and validate.

The coupon will be deducted automatically from the total amount of your order.

How to deduct "My Vouchers"?

1- Please add the products you want to your shopping basket.
2- In your shopping cart, click on "My Vouchers".
3- Enter your coupon and validate.

The coupon will be deducted automatically from the total amount of your order.

Why did I receive an email saying "ERROR OF PAYMENT"?

1) CIC Payment:

In the last step of validating your purchase (choice of payment method), once you have selected payment by credit card, here are the steps to check:

- Make sure that you have the necessary background and that your ceiling of your card is not reached in order to validate your purchase.
- A page opens in HTTPS and not in HTTP which means that the page is secure (our site as well as the CIC bank page).
- Please enter the information from your card and validate.
- Finally because we are 100% secure we use 3D Secure CIC and so a secret question is asked or a code is sent to the phone to your bank so that only you can validate the payment.
- Another page opens asking you to answer the question or to enter your code.
- Please enter this information and validate.

1) Paypal payment:

During promotions, prices are rounded down on our site while it is the opposite on Palpal and therefore our system detects an error because the amount is not exactly between 0.1 and 0.5cts.

If you are in this case we will validate your payment as soon as possible within 24 hours maximum.

Our payment system is ultra secure and anti-fraud to guarantee the best possible experience and can reassure you when you buy.

However, if you have any questions, do not hesitate to contact us during opening hours so we have the pleasure of helping you.